Frequently Asked Questions

FIND THE ANSWERS YOU NEED HERE

Willkommen to your Mt Buller adventure

Planning your first stay at Hotel Pension Grimus? We know that arriving at a snowy alpine village for the first time is as exciting as it is full of questions. That's why we've put together this helpful guide – to make your journey as smooth and magical as a freshly groomed ski run. Simply click on a topic to display the answer.

Yes! The Mt Buller Snow Guarantee means you can book your next snow holiday with confidence. This is a money-back guarantee on all prepaid accommodation, lift tickets, rental and lesson packages which applies if lift/s are not operating for skiing/snowboarding in the two days prior to your arrival. For further information please check the Mt Buller's Snow Guarantee policy here.
No! Guest vehicles are not permitted in the Mt Buller village during the declared snow season. All vehicles must be parked in the car parking areas just below the village from where Ride-Share taxi transfers are readily available. Pre-purchase Resort Entry, Car Parking and return Ride-Share tickets by going to the Mt Buller website.
Yes! It is compulsory to carry wheel chains in your vehicle when entering Mt Buller during the declared snow season. For further information please check wheel chain requirements here.
No! Dogs are not permitted in the Mt Buller resort area except for local residents who must apply for a special dog permit.
These can be pre-purchased online to obtain dynamic pricing discounts here.
The Grimus Ski & Snowboard Centre at Hotel Pension Grimus is convenient with great rental equipment and clothing. In house guests receive 15% discount on all hire. Please go to the Grimus Ski Centre and follow links.
It is beautiful to walk to your destinations in the village, however the free Intra-Village shuttle buses operate daily between 8am and 6pm. An evening service running until 10pm is offered on Friday and Saturday nights all season, and Wednesdays in July and August when night skiing is held. See the loops on the Village map for your closest stop. Download the Mt Buller Transportation app and you can track the shuttles in real time. Three bus routes cover all corners of the Village. Ask your driver for help to get to your destination.
Yes! The Buller Grocer provides locals and resort visitors with a year-round service to make your mountain experience as easy and convenient as possible. Located in the Village Square, the grocer stocks a wide range of products to accommodate all your shopping needs. Check here for more information.
Mt Buller has a wide range of activities whether you're skiing, snowboarding or just sightseeing. Check events here and activities here.
Before you book, please check the hotel's booking and cancellations policy, here.